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first:           Deborah
city:            Nashua
state:           NH
appliance:       Refrigerator
model:           HSS251FMDWW
purchase:        Home Depot
Date:            10/20/2006

I can't believe I found this link! I am still fighting GE because my lemon 

refrigerator cannot be fixed! I am on my 3rd service company since 2003 & 

the poor repairmen continue to bring icemakers, filler arms, screws and 

lots of lame excuses! The fan unit has now stopped working (on October 9th) 

and the top half of my freezer isn't cold and the bottom half of the frig 

section has frozen solid. The repairman thawed the lines a week ago today 

& said to call if the fan didn't kick in! And of course at 5pm that night 

the fan wasn't working, so he's coming back out to my house today! I have 

had 5 icemakers installed and not a one of them has ever worked properly. 

Usually no ice, sometimes so much ice it would push open the doors. My 

freezer (before it quit working) constantly covered my food with what 

looked like ice. I filed all the necessary paperwork that I was provided 

(I actually jumped for joy when I returned from a vacation to find the 

claim form in my mailbox) I submitted the claim along with the service 

invoices that showed the multiple service calls & the frig replacement 

form which I was led to believe I was entitled to. I waited & waited and 

was mailed a form saying "congratulations-we have given you an extended 

warranty on your frig!" (WHAT? Why extend a warranty on a defective unit?) 

When I called and asked to speak with a manager, I was transferred to 

Roberta who said GE denied my service invoices because of the way the 

servicemen "coded" the repair! (And GE arranged all the service calls 

with their authorized repairmen-not me) She stated it was not fair & that 

they were seeing more & more of these problems as consumer called in. She 

reviewed my file and said I was definitely entitled to a new frig and 

would take care of it. I waited the 2 weeks to hear from GE as she told me 

to and needless I say I never heard a word. I have never heard from her 

again & she will not return ANY calls. I have even emailed the attorney in 

Florida (at least 3 times) who handled this case-but no answers. So 

instead I ! call for service once a week (what do you think the cost to 

GE is?) and still have a defective frig! My groceries now go into a second 

hand frig in my garage that someone loaned me. I assume GE thinks I will 

just eventually go away-I can't tell you how many Friday nights I have sat 

on hold for almost 2 hours as I get transferred from department to department 

and sometimes by the time I almost get a person-the recording says they have 

closed for the day! I refuse to let them off the hook & I know I cannot be the 

only consumer who is in this situation! 

HELP

Deb 

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first:           Deborah
city:            Nashua
state:           NH
appliance:       Refrigerator
model:           HSS251FMDWW
purchase:        Home Depot
source:          
Date:            10/24/2006

Thanks for the reply! Of course the court is supervising the claims-and what 

great job they're doing! But as we can all see, the settlement is a joke!

If only you knew how hard it is just to get a knowledgeable person on the 

line at GE-my demanding a new frig is useless! They are almost proud of the 

fact that they offered me an extended warranty! (on a lemon) I am averaging 

1 repair a week now, and that's not how I enjoy spending my lunch hours! The 

people manning the phones at GE are USELESS!!!! My temper flares each time I 

get them on the phone, and of course their pat answer is "well we need a tech 

to come out one more time to report back to us that the unit is not working 

and then we'll replace your frig" (do you know how many times I have been 

told that same line??!!) Of course when the tech is at my house and calls GE 

he is put into voice mail right away.

I am almost to the point of wondering if I really want another GE appliance. 

Most days I am more than ready to fight them and other days I'm ready to say 

"screw it" I'll just but a new one. . . Feel free to use any of the info I 

have sent you-it's nice for all of affected to know that we are not fighting 

this losing battle by ourselves.

Deb